Saturday, September 24, 2011
Thursday, September 22, 2011
Interesting Read...
An Obituary printed in the London Times: Today we mourn the passing of a beloved old friend, Common Sense, who has been with us for many years. No one knows for sure how old he was, since his birth records were long ago lost in bureaucratic red ... tape. He will be remembered as having cultivated such valuable lessons as: - Knowing when to come in out of the rain; - Why the early bird gets the worm; - Life isn't always fair; - and maybe it was my fault. Common Sense lived by simple, sound financial policies (don't spend more than you can earn) and reliable strategies (adults, not children, are in charge). His health began to deteriorate rapidly when well-intentioned but overbearing regulations were set in place. Reports of a 6-year-old boy charged with sexual harassment for kissing a classmate; teens suspended from school for using mouthwash after lunch; and a teacher fired for reprimanding an unruly student, only worsened his condition. Common Sense lost ground when parents attacked teachers for doing the job that they themselves had failed to do in disciplining their unruly children. It declined even further when schools were required to get parental consent to administer sun lotion or an aspirin to a student; but could not inform parents when a student became pregnant and wanted to have an abortion. Common Sense lost the will to live as the churches became businesses; and criminals received better treatment than their victims. Common Sense took a beating when you couldn't defend yourself from a burglar in your own home and the burglar could sue you for assault. Common Sense finally gave up the will to live, after a woman failed to realize that a steaming cup of coffee was hot. She spilled a little in her lap, and was promptly awarded a huge settlement. Common Sense was preceded in death, by his parents, Truth and Trust, by his wife, Discretion, by his daughter, Responsibility, and by his son, Reason. He is survived by his 4 stepbrothers; I Know My Rights I Want It Now Someone Else Is To Blame I'm A Victim Not many attended his funeral because so few realized he was gone. If you still remember him, pass this on. If not, join the majority and do nothing.
Wednesday, September 21, 2011
Customer Experience Lessons From Steve Jobs
Steve Jobs is stepping down as CEO of Apple. That’s a big loss for Apple. Jobs transformed Apple from a niche computer maker to one of the most influential technology/consumer product companies on earth. Under his leadership, Apple developed iPods, iPads, iTunes, iPhones, Apple Stores, etc. That’s an incredible portfolio. Thank you Steve!
We can learn a lot about customer experience and design from Steve Jobs. Rather than write a bunch of things, I decided to pull together a collection of Jobs’ quotes. There’s a lot to learn from his words:
Design is not just what it looks like and feels like. Design is how it works.
Sometimes when you innovate, you make mistakes. It is best to admit them quickly, and get on with improving your other innovations.
You can’t just ask customers what they want and then try to give that to them. By the time you get it built, they’ll want something new.
That’s been one of my mantras — focus and simplicity. Simple can be harder than complex: You have to work hard to get your thinking clean to make it simple. But it’s worth it in the end because once you get there, you can move mountains
When you first start off trying to solve a problem, the first solutions you come up with are very complex, and most people stop there. But if you keep going, and live with the problem and peel more layers of the onion off, you can often times arrive at some very elegant and simple solutions.
And it comes from saying no to 1,000 things to make sure we don’t get on the wrong track or try to do too much. We’re always thinking about new markets we could enter, but it’s only by saying no that you can concentrate on the things that are really important.
The bottom line: There’s always a market for simplicity, focus, and good design
http://experiencematters.wordpress.com/2011/08/25/customer-experience-lessons-from-steve-jobs/
We can learn a lot about customer experience and design from Steve Jobs. Rather than write a bunch of things, I decided to pull together a collection of Jobs’ quotes. There’s a lot to learn from his words:
Design is not just what it looks like and feels like. Design is how it works.
Sometimes when you innovate, you make mistakes. It is best to admit them quickly, and get on with improving your other innovations.
You can’t just ask customers what they want and then try to give that to them. By the time you get it built, they’ll want something new.
That’s been one of my mantras — focus and simplicity. Simple can be harder than complex: You have to work hard to get your thinking clean to make it simple. But it’s worth it in the end because once you get there, you can move mountains
When you first start off trying to solve a problem, the first solutions you come up with are very complex, and most people stop there. But if you keep going, and live with the problem and peel more layers of the onion off, you can often times arrive at some very elegant and simple solutions.
And it comes from saying no to 1,000 things to make sure we don’t get on the wrong track or try to do too much. We’re always thinking about new markets we could enter, but it’s only by saying no that you can concentrate on the things that are really important.
The bottom line: There’s always a market for simplicity, focus, and good design
http://experiencematters.wordpress.com/2011/08/25/customer-experience-lessons-from-steve-jobs/
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